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Frequently Asked Questions

How do I pay?

We currently accept a variety of payment options.

  • You can pay on the site with PayPal
  • We accept Switch, Mastercard and Visa (we will send you an invoice to pay securely online)
  • Cash on the day
  • Direct bank transfer for UK or US customers (We will send you bank detail)

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Do I have to pay a deposit?

Not always but, If you are booking in advance to reserve your trip, please leave a deposit

If you are booking to sail the same day, please call or email us to reserve your required time slot

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When do I pay?

Pay $100.00 deposit at the time of booking and the balance by any of the methods above, either on the internet/phone before you arrive or in cash on the day

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What if I have to cancel?

We will refund you in full, up to 24 hours before your trip

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What if we are a family of five?

Please contact us before booking

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What if we can’t swim?

We have a variety of sizes of life jackets, for adults and children, as well as Noodles for swimming aids

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Do you have a life raft?

We have a life raft and also tow our dinghy along to get to and from the beach.

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Can I bring my own food and drink?

Yes, please contact us for details

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What should I bring?

Swim wear, camera, sun block,

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How do we get there?

Let us know where you are and we can give you some options

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We don't have much time, can we book for just a couple of hours?

Yes, please contact us for more information

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Can my partner bring our children while I go to the Spa?

Absolutely, Go and pamper yourself and we will take care of your family

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Does it cost more/less to book through our hotel or tour operator?

The price on our website is the price you pay if you book directly, through us. We have several, specific third party sellers to take deposits on our account. They will ring us with your details at the time of booking and you will be able to speak to us to confirm any special requests

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Do you cater for vegetarian/vegan or gluten free?

Of course, please let us know your requirements prior to arrival.

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Will I get back to my ship on time?

We will always make sure you are back in plenty of time for departure.

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What is available at Jolly Harbour?

Jolly Harbour has bars, restaurants, banks, ATM’s hotels, golf course, gym and an excellent Supermarket selling Waitrose brands and caters for most tastes.

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What if the weather is bad?

We don’t go out if the weather is bad, but we normally get a little bit of notice. If we have to cancel due to the weather, you will get a full refund

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Do you take unaccompanied children?

Yes. Please contact us before booking for restrictions

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